[change]: to make different; to make a shift; to undergo transition or transformation Change comes in all shapes and sizes. Sometimes it's a traditional type of change that requires a linear approach and a champion or leader to move people from point A to point B. Sometimes it's a complex type of change that involves a web of people, positions and perspectives and requires a participative leadership approach. Sometimes it's a combination of both. Regardless of its shape or size, meaningful change occurs when purpose leads the way and when we pay as much attention to relationships as we do to results. How I Can Help Streamlining and implementation of management systems and operational processes that reduce costs, stress, and management by “firefighting” (from health and safety programs to administration/financial controls to communication processes – and everything in between!) Solutions for ensuring your organizational culture is aligned with your strategic goals and supports the employees you depend on Leadership consulting + coaching to ensure that even the most difficult organizational changes are planned, communicated and rolled out as thoughtfully and efficiently as possible

How I Have Helped

Laurel and I worked together for many years. Much of her focus was on the development and implementation of management systems and business processes; processes that would not only result in cost-efficiencies but that would also prove flexible and robust enough for change and growth. Laurel championed the development of a process-driven culture across the company. She ensured that our business processes remained connected to our strategic direction and operationally aligned with our people and day to day activities. The construction industry can be a challenging environment but Laurel was always able to move us forward. Laurel puts people ahead of all priorities and supports their successes. I am thankful for the leadership she provided at Lancaster.

Bruce Massey
Construction Manager G.S.C., Lancaster Sheet Metal Ltd.

I worked with Laurel to help a company address the impact of the recent recession. Laurel played a critical facilitation and often leadership role, as we executed a combination of downsizing, process improvement, and business and asset rationalization to help the company maximize profits. While the results speak volumes, Laurel’s greatest strength is her unassuming style that helps a wide range of people to trust her enough to put the “real issues” on the table. She then helps leadership to focus on these issues, and use their collective knowledge of them to create a viable, winning and lasting change process supported by a wide range of stakeholders. The change process pays dividends well into the future both corporately and personally. I would highly recommend Laurel’s work in complicated and challenging organizational transitions.

Rob Alexander
President, R. Alexander & Co., Chairman of Toyota Motor Sales Supplier Alliance, Former CEO, Algonquin Automotive and Hidden Hitch^TM